Benefits Help Desk

Our Benefits Help Desk is Here for You!

Staffed by caring, knowledgeable insurance professionals, the help desk is designed to be your personal support service for a wide range of insurance-related questions or issues throughout the year.

Benefits Support

For general inquiries regarding ID cards, enrollment eligibility and provider network information, you will receive a prompt response.

For complex benefits issues involving claims, the help desk will contact the insurance carrier on your behalf and require a completed HIPAA authorization form. Then, they will work directly with you until the issue is resolved.

This service is free and completely confidential. Spouses and family members are welcome. We have Spanish-speaking staff and access to the AT&T Language Line, which can translate over 170 languages.